Terms & Conditions
Returns & Refunds
If for any reason you are not satisfied with your purchase we may give you a refund. Please email or contact us at [email protected] or on 1300 266 682 within 7 days if you are not satisfied with your purchase so that we can resolve any issues.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken or marked in any way or you just simply Change Your Mind. Please see NSW Consumer Laws regarding these issues.
After contact has been made with Radio Industries and an RMA number given to you for the return of the goods then all products must be returned in their original condition and packaging. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of loss, theft or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. Radio Industries will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Please note that all earpieces sold include 30 days warranty against manufactures defects.
Radio Industries observes all manufactures warranties. For example, manufactures warranties on radios can vary from 12 months to 3 years, etc. Radio Industries reserves the right to send a piece of equipment that is claimed for warranty directly back to the manufacturer and at that point it is at the behest of said manufacturer to whether it is a valid warranty claim.
As to warranties on accessories, for example, earpieces, and such, have a valid warranty period of 14 days from the shipping date. We have a return policy of 7 days if it is an incorrect item or not fit for purpose. The returned items must be in original and unused condition.
Speaker microphones usually have a 12 month manufacturers warranty, but is not applicable in all cases.
All other accessories, such as belt clips, antennas, batteries, and associated cables, are not subject to warranty claims.
Where required, Radio Industries follows Australian Consumer Laws on warranties and returns.
Shipping of Physical Goods
After ordering online, you will receive an email confirmation from Simplify containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. If goods are unavailable at the time of order, delivery will take a longer than expected.
Mail service is responsible for the goods during transportation.
Before shipping, your items will be checked by two Quality Control Staff who will both count all items and verify your order by signing a quality control sticker and applying it to your Invoice, Simplify Receipt or Packing Slip. If an item is missing or the items you receive are incorrect, please contact us to discuss your order.
Please, open the package delivered under your order the moment you receive it. If any damage is revealed, contact us within 24 hours as claims may need to be made to mail service.
“Standard Shipping (1-9 days)” – Shipped by our nominated mail or courier service.
Delivery time estimates apply to in-stock items and are calculated in business days, this excludes the one business day the order was placed and the processing time of the order.
Please note for regional and provincial areas of Australia (including NT, WA & Outback Queensland) shipping may take up to 3-4 weeks. The cost of this postage includes road service only, if you would like any other type of postage/freight to be used such i.e. Air freight please contact us to arrange for this.
Products can only be shipped to an Australian Address, please contact us prior to purchasing if you wish for goods to be shipped outside of Australia.
Products in stock will be sent after the payment is verified, and this can effect delivery time.
Some products may require a technician to program them, and this can effect delivery time.
If you wish to query a delivery please contact us on 1300 266 682
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address).
We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within one working days. If you wish to query a delivery please contact us.